HOUSE RULES
Article I. PREAMBLE
WE WISH YOU A PLEASANT STAY AT MAS CANERS.
This House Rules should be interpreted as a code of conduct to which all guests of Mas Caners must adhere. Its purpose is to define the rights and responsibilities of each individual in order to ensure harmonious behavior. Everyone present on the premises is required to fully comply with the instructions outlined in these regulations. In case of non-compliance, and after multiple polite reminders, the management of Mas Caners reserves the right to ask the individuals involved to leave the premises, without any refund or compensation. The General Terms and Conditions of Sale in force apply in full and are inseparable from these House Rules.
Article II. ARRIVAL TIMES
Your check-in is available on the day of your arrival, from 4:00 PM to 8:00 PM. Exceptionally, late arrivals after 8:00 PM will be accepted, provided that you inform Mas Caners in advance. For your comfort and peace of mind, it is recommended that you provide us with your estimated arrival time.
Article III. DEPARTURE TIMES
On the last day of your stay, the departure time from the establishment is from 7:00 AM to 10:00 AM at the latest. After 10:00 AM, an additional night's stay or service fee will be charged.
Article IV. GENERAL PROVISIONS
The entire Mas Caners property is non-smoking, including electronic cigarettes. Therefore, it is forbidden to smoke in the gîtes you occupy, as well as in any common areas. As a result, the only designated smoking area is outside the premises of Mas Caners.
Out of respect for all the occupants of the estate, we kindly ask our guests to wear appropriate attire at all times and to be dressed and properly shod when moving around in the common areas.
Children must always be under the responsibility of an adult, 24/7, and at all locations on the estate.
Guests agree to return the gîtes in perfect condition at the end of their stay and to report and financially cover any damage for which they may be responsible.
Mas Caners disclaims any responsibility in the event of theft or bodily injury occurring on the property or in the parking area provided free of charge for guests.
Breakage: If applicable, please report it during your stay. Immediately inform the owner of any damage or incident occurring in the rented property, even if there is no apparent damage. In the event of loss or damage to any item of the gîte caused by the tenant, the security deposit will be reduced by the cost of repairs or replacement upon presentation of proof of expenses by the owner, and this will be done within a maximum period of two months.
Article V. THE LODGES
We kindly ask you to turn off the lights when you leave your room or lodges.
The layout has been designed for optimal use to ensure a high-quality stay. Therefore, bedding, furniture, and various items should not be moved outside the accommodations.
Please do not throw any objects or products (such as tampons, sanitary towels, cotton pads, etc.) in the toilet as they may block the pipes and cause inconvenience to all occupants. Only toilet paper should be disposed of in the toilet.
Please do not eat in the rooms, do not store food in them, and do not picnic on the property.
Respecting the peace and quiet of other guests in the case of late returns or early departures is an essential rule of conduct.
Valuables items (such as jewelry, multimedia devices, various payment methods, etc.) remain entirely the responsibility of the clients. The parking area is private and unsupervised; Mas Caners will not be held responsible for any potential theft that may occur on the property.
Article VI. INTERNET BY WIFI
Mas Caners provides WiFi access allowing guests to connect to the internet.
Article VII. THE PARK
The client is required to use the equipment installed on the property in accordance with its intended purpose and to ensure that it is not damaged.
The circulation of vehicles or motorized equipment is strictly prohibited within the premises of the estate.
For the proper maintenance of the estate, it is forbidden to climb trees or damage them, as well as to pick fruits, flowers, or foliage.
Activities and games that may disturb the peace or threaten the safety of other guests, or cause damage to plants, structures, and garden furniture, are prohibited.
Guests are required to maintain the cleanliness of the premises. All papers, food scraps, or other waste must be disposed of in the waste bins provided for this purpose or kept with the guest.
It is forbidden to spit, urinate, or defecate in the green spaces. Toilets are available in the lodges.
Article VIII. SPA AREA, SWIMMING POND, NORDIC BATH, SAUNA
Section 8.01 COMMON RULES
Access to this area is exclusively reserved for the owners of the estate and their family, as well as for guests who have purchased a paid service offered by Mas Caners.
Users of this area commit to taking a shower before using the swimming pond, spa, or sauna. An outdoor shower is available next to the pond.
Makeup removal is mandatory (including foundation).
A soapy shower in the room is mandatory before accessing the area.
Swimsuits or swim trunks are mandatory and must be the only attire worn.
Respect the surrounding peace and quiet: do not shout, do not scream, and avoid playing loud music.
Do not splash water outside the pools (pond and Nordic bath).
Section 8.02 SWIMMING POND (Special rules)
Preamble: Natural swimming areas are subject to much lighter regulations compared to traditional pools. Natural pools are not governed by any specific laws, whereas traditional pools are subject to safety regulations outlined in the urban planning code. The swimming pond at Mas Caners does not have an alarm, safety barrier, or rigid cover. The pond is not monitored. Therefore, it is imperative that when swimming with children, there must be constant supervision by an adult in close proximity.
Access conditions
Opening of the Pond:
Available year-round
From 7:00 AM to 10:00 PM
Access Forbidden:
At night
When the maintenance robot is present
During maintenance/regulation periods
In case of bad weather (rain, wind, storms, etc.)
In case of force majeure, or any other event that Mas Caners will explain to the client.
(c) For your SAFETY
Minimum depth at the stairs: 1.40 meters
Maximum depth in the deep area: 2.00 meters
No running along the pond
No jumping, no diving
The pond is not monitored
The swimmer is the sole judge (or their legal representative) of their physical condition and suitability to swim in the pond, able to move and swim in a manner that ensures their safety in the water. Mas Caners reserves the right to deny access to any client showing visible symptoms that could jeopardize their safety during swimming.
The maximum number of people allowed in the pond at the same time is 10 swimmers.
(d) To respect HYGIENE
Thebiological swimming pond at Mas Caners is a self-sustaining ecosystem, treated biologically without chemicals, thus perfectly preserving the environment. It is imperative to follow the following rules to preserve this ecosystem:
Only sandals, flip-flops, or bare feet are allowed around the pond.
The use of deckchairs around the pool is allowed only on the condition that guests sit or lie on a towel.
Do not urinate, do not spit, do not throw objects or stones into the water.
Do not eat or drink in the pond.
In case of any bodily waste, guests will be asked to leave the pond immediately and to inform Mas Caners right away.
Intimate relations are prohibited.
(e) Concerning MINORS
Minors are under the responsibility and exclusive supervision of an adult with authority.
Minors under 12 years old must always be accompanied by an adult who is supervising them, either in the pond or at the edge of the pond.
Parents or responsible adults certify that the children under their authority have the sufficient swimming ability to safely use the pond.
The provision of armbands is the responsibility of the client.
Children who require diapers are only allowed in the pond if they are wearing a special waterproof swimming diaper.
Section 8.03 SPA SAUNA (Special rules)
(a) Access conditions
Access to the Sauna is NOT self-service.
Open all year round
Access is available from 9:30 AM to 11:30 AM, 1:30 PM to 3:30 PM, or 4:00 PM to 6:00 PM.
By reservation only, 4 hours in advance at the latest.
Subject to availability based on other bookings.
Bath towels and robes are provided free of charge.
(b) For your SAFETY
Do not touch the very hot lava stones.
Be aware that vasodilation caused by the heat can trigger a rapid heart rate, posing a risk for individuals with cardiovascular conditions (immediately exit the sauna if you feel unwell).
Do not manipulate the sauna’s electronic console.
Strictly prohibited to touch or manipulate the electrical installations of the sauna.
(c) To respect HYGIENE
Swimsuit or swim trunks are mandatory.
You must sit on the provided bath towels.
Enter the sauna without any shoes or slippers.
(d) Concerning MINORS
Access is PROHIBITED for minors under 16 years old.
Section 8.04 SPA NORDIC BATH (Special Rules)
(a) Access conditions
Access to the Nordic Bath is NOT self-service.
Open all year round
Access is available from 9:30 AM to 11:30 AM, 1:30 PM to 3:30 PM, or 4:00 PM to 6:00 PM.
By reservation only, 4 hours in advance at the latest.
Subject to availability based on other bookings.
Bath towels and robes are provided free of charge.
Access is prohibited: :
If the cover is present (it is forbidden to handle, remove, or replace it).
During maintenance/regulation periods
In case of force majeure, or any other event that Mas Caners will explain to the client.
(b) For your SAFETY
The NORDIC BATH is not a swimming pool or a place for games. It is a well-being and relaxation area dedicated to relaxation.
The pool is not monitored.
The maximum number of people allowed in the pool at the same time is 6 people, ensuring the water level remains no more than 10 cm below the pool's edge.
Entry and exit to the pool are only allowed via the provided exterior ladder. Be careful to hold onto the pool's edges to avoid slipping.
Sit on the seats provided at the bottom of the pool. Do not stand, jump, or sit on the pool's edges.
The water temperature is a maximum of 38°C.
Be aware that vasodilation caused by the heat can trigger a rapid heart rate, posing a risk for individuals with cardiovascular conditions (immediately exit the sauna if you feel unwell).
Do not manipulate the electronic console, except for the ON/OFF button for the "Jet Hydro Massage" pump.
Strictly prohibited to touch or manipulate the electrical installations of the Nordic Bath.
Do not handle the fire in the wood stove. No adding or removing wood or making any adjustments to the fire is allowed.
(c) To respect HYGIENE
Swimsuit or swim trunks are mandatory.
Long hair must be tied back.
Do not put your head underwater.
Intimate relations are strictly prohibited.
(d) Concerning MINORS
Access is PROHIBITED for minors under 16 years old.
Article IX. EMERGENCY NUMBERS AND FIRST AID
Mas Caners is staffed 24/7 by the owners.
To contact us, you can:
Use the bell at the entrance of the reception.
Call us at +33 (0)7 67 50 70 45
Emergency service numbers:
European emergency number: 112
Police: 17
Firefighters: 18
SAMU (Emergency Medical Service): 15
Article X. ACCEPTANCE
Section 10.01
By entering the grounds of Mas Caners, all individuals present unconditionally agree to abide by this Internal Regulation. In the event of repeated violations and after polite reminders regarding the rules, Mas Caners reserves the right to ask the individuals involved to leave the property, without any refund. (Refer to the General Terms and Conditions of Sale in force).
Section 10.02
This Internal Regulation is subject to modification without prior notice. The version applicable is the one in effect on the day the client is present on the premises, even if the reservation was made based on an earlier version.
Section 10.03
This Internal Regulation, as well as the General Terms and Conditions of Sale, are available upon request and can be freely consulted on the property. The client cannot claim ignorance of the conditions outlined in the current Internal Regulation and General Terms and Conditions of Sale.